FAQ

 

What is your shipping policy?

We ship anywhere!

Your FreeArm will ship the following business day after purchase; however, please allow 1-3 weeks for your FreeArm to arrive depending on where you live in the world.

DOMESTIC

Flat rate shipping of $6.35 to anywhere in the continental US and Puerto Rico.

Multiple items: $6.35 for the first FreeArm and $4.00 each additional FreeArm, within the same order, going to the same location in the continental US.

INTERNATIONAL

International shipping is calculated on an individual basis.

Australia- $25 (Shipping is the same for 1 FreeArm or 2 FreeArms in the same envelope to the same address)
Canada- $18
Germany- $25
Spain- $25
UK- $25

VAT taxes may need to be paid on packages arriving to the UK. Patients registered as disabled are exempt from paying VAT on many items of medical equipment.

What is your return policy?

Try the FreeArm for 30 days and if it doesn't change your life, return it for a full refund minus shipping charges.

Prior to returning your FreeArm, please contact us at info@freearmcare.com for return instructions. Insurance is recommended on returns as we cannot be responsible for lost or misdirected returns.

What syringe size does the FreeArm clip hold?

12 mL/cc syringe loosely and a 35 mL/cc and 60mL/cc tightly.


Will my pump fit on the FreeArm?

Light weight feeding pumps, such as an Infinity pump, that have a clamp on the back and are under 1.5 lbs can attach to the gooseneck of the FreeArm. Larger pumps such as a Kangaroo pump may need to sit on the table or bed next to the FreeArm. The feedbag with up to a 500ml feed hangs from the clip or clip hook with the FreeArm fully extended or bent to accommodate the length of the feeding line.


How much weight can the FreeArm support?

The FreeArm can support the weight of a 500ml feed. Plus a 1.5 lb pump with clamp.

Is the FreeArm covered by insurance?

Each state is different in coverage and most insurers require a physician’s prescription and letter of medical necessity. On your letter please note that the FreeArm is listed under HCPCS code B9998 NOC FOR ENTERAL SUPPLIES for Medicare filing.


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